Privacy Policy

Effective Date: March 19, 2026

1. Introduction

EleFence ("Company," "we," "us," or "our") operates the website https://elefence.com and related digital properties. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit a lead form, request an estimate, or otherwise interact with our services. By using our website or submitting information through any of our forms, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you fill out a contact form, request an estimate, or otherwise reach out to us, we may collect:

• Full name
• Email address
• Phone number (including mobile)
• Property address or service location
• Details about your fencing project (fence type, dimensions, materials, etc.)
• Any other information you voluntarily provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geolocation
• Browser type and version
• Device type and operating system
• Pages visited, referring URLs, and time spent on pages
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from advertising platforms (such as Facebook/Meta), analytics providers, and public records, which we use to improve our marketing and services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide estimates for fencing services
• To schedule and coordinate fencing installations, repairs, or consultations
• To send you text messages (SMS/MMS) related to your inquiry, estimate, or scheduled service
• To communicate with you by phone or email about your project
• To manage our customer relationship management systems and internal operations
• To improve our website, services, and marketing efforts
• To comply with legal obligations

4. Lead Routing and CRM

When you submit a lead form on our website, your information is transmitted to and stored in our customer relationship management (CRM) platform. Your lead data may be accessed by EleFence team members, franchise operators, and authorized personnel for the sole purpose of responding to your inquiry and providing services.

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us with CRM management, SMS communications, email delivery, and website analytics, subject to contractual obligations to protect your data.

5. SMS/Text Messaging Disclosure

By submitting a form on our website and providing your mobile phone number, you consent to receive text messages (SMS and MMS) from EleFence regarding your inquiry, estimate, appointment scheduling, project updates, and related communications.

Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at the information below.

Your consent to receive text messages is not a condition of purchasing any goods or services. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carriers are not liable for delayed or undelivered messages. Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and all major US wireless carriers.

6. Data Sharing and Disclosure

We may share your personal information in the following limited circumstances:

• With service providers who assist in operating our business (CRM platforms, SMS providers, analytics tools, payment processors), solely for the purpose of performing services on our behalf
• With franchise operators and affiliated brands under common management as necessary to serve you

7. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to analyze traffic, measure advertising effectiveness, and improve user experience. These may include:

• Facebook/Meta Pixel for advertising measurement and retargeting
• Google Analytics for website traffic analysis
• Essential cookies for website functionality

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Lead data is retained in our CRM system for business operations and may be deleted upon verified request.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of text messaging by replying STOP to any message
• The right to opt out of marketing emails via the unsubscribe link

To exercise any of these rights, contact us using the information in Section 13 below.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, wish to exercise your data rights, or need assistance with text messaging, please contact us: